Government Capacity and Transparency

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Process of leadership is completely revolutionized by providing comprehensive information for policy makers and urban planners for setting up clear policies which would cover all necessities of related urban organizations. Today new DSS, MIS and BI reports help policy makers to see the effects of changes in policies and provides possibilities for sensitivity analysis for proposing policies and plans from different point of views. Laws and regulations are applied in models directly and there is system orientation in the organization instead of individual orientation and personal inferences or solutions for problems.

“Virtual City Solution” has attracted active participation of all urban services organizations with shaping a urban data centre and sharing all urban information under a unique and shared environment which informs all urban organizations about other players’ activities and their future policies and helps optimization of resources for a better urban economy and integrity of services.

Transparency is a great achievement of “Virtual City Solution” which is a result of applying all laws and regulations in the system and direct application of information which has caused automatic processing of requests, has removed possibility of self judgment and corruption in the system. In this way the transparency of all activities in the system is increased since all citizens have access to organized laws and can receive personal reports by the system and not through staff.

Monitoring and evaluation of different activities from policy, plans, project or even the users activities is another feature which is supported by BI, MIS and “event logger” components and adds transparency, shows bottlenecks and helps problem detection. With defining standard times for all activities in the system, there is now possibility for managers to track their subordinates if there is any late delivery of services and also people can claim if their request exceeds standard times.