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New File Creation Unit
One of key changes in file creation unit is that for one property there will be only one file which will be shared with other departments such as renovation, businesses (Certificates department in Malaysia) and urban planning. The application with a user friendly environment, assist users for a more completed registration. Another change in this unit is classification of requests and preparation of workflows for each category of requests. It then helps their easier processing with relevant staff and depending on existing request necessary job will be planned for responding the request. An estimated time according to standard times which has been considered for each activity will be given to citizens for their information. Integration of files for each property in renovation, businesses and urban planning starts with file creation in renovation department. First of all basic information and cadastral data will be entered, position of property on existing urban layer will be defined and then each department such as renovation, business and urban planning will add their own data on it. The new system, can reduce or remove physical archived files. It will reduce more than 75% of saved documents in physical archives and apart from reducing the physical space in municipalities it will reduce the staff assigned for this purpose. File creation will be done once for each property with using the original documents that the owner will bring. After that related departments will add their own data on this file Independence to staff is another benefit of this system, since all data in any form such as map, images or any detail can be saved in this system and there is no need to rely on some data in staff memories.
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